Please allow 2 - 5 business days of processing time for the orders before shipping out.
Average transit times is 5 - 15 business days after the parcel is shipped depending on destination countries.
For more info, please check https://oohpane.com/pages/shipping
Returns / Refunds
We accept returns within 21 days of the date the order was delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows "Delivered"
For more info, please check https://oohpane.com/pages/return-policy
Our customer service hours are Monday through Friday, 9am to 5pm EST.
Please write to us at firstname.lastname@example.org and allow 1-2 business days for the response.